Refund policy

Last updated: 22-jan-2026

At [Your Store Name], customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility

Due to the hygienic nature of cosmetic and personal care products, we do not accept returns or exchanges on opened or used items.

You may be eligible for a return or replacement only if:

  • The product was damaged, defective, or incorrect upon delivery

  • The item is unused, unopened, and in its original packaging

  • The request is made within [7 / 14 / 30] days of receiving the order

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used cosmetic products

  • Products with broken seals

  • Sale or discounted items

  • Gift cards

  • Free promotional items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos or videos of the product and packaging

Once verified, we will offer a replacement or refund, depending on product availability.

4. Refunds (If Applicable)

Once your request is approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

  • Shipping charges are non-refundable, unless the issue was due to our error

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with proof of the issue.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake

  • We recommend using a trackable shipping service

  • We are not responsible for items lost during return shipping

7. Order Cancellations

  • Orders can be cancelled before they are shipped

  • Once an order has been dispatched, it cannot be cancelled

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your card issuer or payment provider

  3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, please contact us.