Shipping policy

Last updated: 22-jan-2026

At [Your Store Name], we aim to deliver your orders in a timely and secure manner. Please review our Shipping Policy below for details on order processing, delivery timelines, and shipping charges.

1. Order Processing Time

  • All orders are processed within [1–3 business days], excluding weekends and public holidays

  • Orders placed after business hours will be processed on the next business day

  • During high-volume periods (sales, promotions, holidays), processing times may be slightly longer

2. Shipping Locations

We currently ship to:

  • [Domestic only / Selected countries / Worldwide]

If your location is not listed, please contact us before placing an order.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package weight and size

  • Selected shipping method

Occasional free shipping promotions may be offered and will be clearly mentioned on the website.

4. Estimated Delivery Time

Estimated delivery times start after order processing and are approximate:

  • Standard Shipping: [3–7 business days]

  • Express Shipping: [1–3 business days]

Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Order Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email

  • Tracking details will be provided (if available)

  • Tracking updates depend on the courier service used

6. Delayed or Lost Shipments

While we strive for timely delivery, delays may occur due to factors beyond our control.

  • If your order is significantly delayed, please contact us for assistance

  • If a shipment is confirmed lost by the courier, we will arrange a replacement or refund, as applicable

7. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses

  • Additional shipping charges may apply for re-delivery

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the package and products

We will assess the issue and offer a suitable resolution.

9. Customs, Duties & Taxes (For International Orders)

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance processes